Privacy Policy

Rhymetime Bristol Privacy Policy

Last updated: 9 June 2026

Rhymetime Bristol is run by Esther Steward. This privacy policy explains what personal information I collect, how I use it, how long I keep it, and what rights you have.

Rhymetime Bristol provides music and singing sessions for babies, toddlers, pre-school children and their parents or carers. I aim to collect only the information I need to run the sessions, communicate with families, and manage the business safely and fairly.

1. Who is responsible for your information?

For the purposes of UK data protection law, the data controller is:

Rhymetime / Esther Steward
Email: info@rhymetimebristol.co.uk
Website: www.rhymetimebristol.co.uk
Based in: Bristol, UK

2. What information I collect

Depending on how you contact or book with Rhymetime Bristol, I may collect:

  • Parent or carer name
  • Email address
  • Phone number, if you choose to provide it
  • Child’s first name, age or age range, where this is useful for the session
  • Payment information, such as whether a payment has been made
  • Booking or attendance information
  • Messages you send to me by email, social media, web forms or text
  • Marketing preferences, such as whether you have signed up to receive emails
  • Photographs or videos, but only where appropriate consent has been given

I do not usually need to collect detailed information about children. I do not collect children’s full dates of birth, home addresses, medical details or other sensitive information unless there is a clear reason and you choose to provide it.

3. How I collect information

I may collect information when you:

  • Attend a Rhymetime Bristol session
  • Book or enquire about a session, party or event
  • Join my mailing list
  • Contact me by email, phone, social media or through my website
  • Make a payment
  • Give permission for a photo, video or testimonial to be used

4. Why I use your information and my lawful basis

I use personal information for the following purposes:

To run sessions, parties and events

This may include recording bookings, confirming attendance, answering enquiries, managing payments and contacting you about practical arrangements.

Lawful basis: Contract, or steps taken before entering into a contract.

To communicate important information

This may include telling you about changes to session times, cancellations, venue updates, safety information or changes to terms.

Lawful basis: Legitimate interests, because it is necessary to run Rhymetime Bristol properly and keep families informed.

To keep simple business records

This may include payment records, invoices, accounts and records needed for tax purposes.

Lawful basis: Legal obligation, where records are required by law; legitimate interests for general business administration.

To send marketing emails

This may include updates about Rhymetime Bristol sessions, events, music releases, parties or related news.

Lawful basis: Consent, where you have signed up to receive emails. You can unsubscribe at any time.

To respond to messages and enquiries

This includes replying to questions, feedback, complaints or requests.

Lawful basis: Legitimate interests, because it is reasonable for me to respond when you contact me.

To use photos, videos or testimonials

I will only use identifiable photos or videos of children where I have appropriate permission from a parent or carer. I will explain how the image or video may be used, for example on social media, flyers or the Rhymetime Bristol website.

Lawful basis: Consent.

5. Children’s information

Rhymetime Bristol sessions are for young children, but most communication is with parents and carers.

I aim to collect as little information about children as possible. Where I do collect a child’s first name, age or age range, I use it only to help run the session, respond to a booking or enquiry, or provide an age-appropriate service.

6. Photos and videos

I take children’s privacy seriously.

I will not use identifiable images or videos of children for publicity unless I have consent from a parent or carer. This may include use on:

  • Rhymetime Bristol social media accounts
  • The Rhymetime Bristol website
  • Flyers or printed publicity
  • Email newsletters

You can withdraw consent for future use at any time by contacting me. If an image has already been printed, shared by others, or included in past social media posts, it may not always be possible to remove every existing copy, but I will take reasonable steps where I can.

Parents and carers should also be considerate when taking photos or videos at sessions. Please avoid sharing images or videos that include other children without their parent or carer’s permission.

7. Mailing list and marketing

If you join the Rhymetime Bristol mailing list, I will use your email address to send occasional updates about sessions, events, parties, music and related news.

You can unsubscribe at any time by:

  • clicking the unsubscribe link in the email or
  • contacting me at info@rhymetimebristol.co.uk

I will not sell your information to other organisations.

8. Payments

If you pay for a session, party or event, your payment may be processed by a third-party payment provider, such as SumUp, Stripe, PayPal.

I do not store your full card details. Payment providers process your data according to their own privacy policies.

9. Website, cookies and analytics

If you visit the Rhymetime Bristol website, some technical information may be collected automatically, such as your IP address, browser type, device information and pages visited. This may happen through website hosting, security tools, analytics tools or cookies.

This information helps keep the website working, understand how people use it, and improve the service.

If the website uses cookies or analytics tools, further information should be provided in a cookie notice or cookie banner.

10. Social media

Rhymetime Bristol uses social media platforms such as Instagram, Facebook, YouTube and TikTok

If you message, comment on, follow or interact with Rhymetime Bristol on social media, the relevant platform may also process your personal information according to its own privacy policy. Please check the privacy information provided by those platforms.

11. Who I share information with

I do not sell personal information.

I may share limited personal information with trusted service providers where necessary to run Rhymetime Bristol. These may include:

  • Email newsletter providers
  • Website hosting providers
  • Payment providers
  • Booking systems
  • Accountants or professional advisers
  • Venues, where necessary for a specific event or safety reason
  • Legal or regulatory authorities, if required by law

I only share what is necessary for the purpose.

12. How long I keep information

I keep personal information only for as long as I need it.

As a general guide:

  • Mailing list details are kept until you unsubscribe or ask to be removed
  • Booking and attendance records may be kept for up to 24 months
  • Financial records may be kept for up to 6 years for tax/accounting purposes
  • Photo and video permissions are kept for as long as the image or video is in use, unless consent is withdrawn

When information is no longer needed, I will delete it securely or anonymise it.

13. How I keep information safe

I take reasonable steps to protect personal information. This may include:

  • Using password-protected accounts and devices
  • Limiting access to personal information
  • Keeping records only where needed
  • Using reputable service providers
  • Deleting information when it is no longer required

No system can be guaranteed completely secure, but I aim to handle information carefully and responsibly.

14. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Ask what personal information I hold about you
  • Ask for incorrect information to be corrected
  • Ask for information to be deleted in certain circumstances
  • Object to certain uses of your information
  • Ask for processing to be restricted in certain circumstances
  • Withdraw consent where consent is the lawful basis
  • Complain if you are unhappy with how your information is handled

To make a request, please contact:

info@rhymetimebristol.co.uk

I may need to confirm your identity before responding.

15. Complaints

If you have a concern about how Rhymetime Bristol uses your personal information, please contact me first so I can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: www.ico.org.uk

16. Changes to this policy

I may update this privacy policy from time to time. The latest version will be available at rhymetimebristol.co.uk or by request.